CONTACT US

HERE TO ASSIST WITH YOUR HOME SHOPPING NEEDS

Welcome to myavyhome, your online destination for practical home essentials, kitchen accessories, household organization products, and everyday living solutions.

Whether you need help choosing a product, checking specifications, tracking an order, or understanding our shipping and return policies, our customer support team is here to assist.

For answers to common shopping questions, we recommend visiting our Frequently Asked Questions page before contacting us.

OFFICIAL BUSINESS & CONTACT DETAILS

We believe customers should have clear access to information about the company responsible for operating our online store.

Brand Name: myavyhome

Legal Company Name: Sichuan Langjian Shuke Technology Co., Ltd.

Registered Business Address: 1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China

Customer Support Email: service@myavyhome.com

Business Contact Number: +86 28 8531 7909

Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, owns and operates this online store and coordinates its retail operations, order fulfillment, and customer support.

For questions about an existing purchase, please include your order number and the email address used at checkout.

If your inquiry concerns a product issue, providing a description and relevant photos may help us review your request more efficiently.

Customer Service Response Time: We aim to respond within 24–48 hours on business days (Monday–Friday), excluding public holidays.

SHIPPING OPTIONS & DELIVERY ESTIMATES

At myavyhome, we currently deliver to customers within the United States only.

Customers can choose from the following shipping services:

ORDER PROCESSING & DISPATCH

Orders may require up to 5 business days after payment confirmation for processing, preparation, and shipment arrangements.

All estimated transit times begin after dispatch and do not include the order processing period.

Delivery schedules may be affected by carrier operations, weather conditions, public holidays, or unexpected transportation delays.

Once your order has been shipped, tracking details will be provided when available.

Orders may be fulfilled through our own facilities or fulfillment partners, depending on inventory availability and shipping arrangements.

For additional delivery information, please refer to our Shipping Policy.

RETURNS, EXCHANGES & REFUND ASSISTANCE

We want customers to feel confident when purchasing household products online.

myavyhome offers a 180-Day Free Return Policy for eligible purchases, subject to the requirements outlined in our Return & Refund Policy.

If you would like to request a return, exchange, or refund, please email service@myavyhome.com and provide your order number, the relevant product details, and a brief explanation of your request.

Photos may be requested when necessary to evaluate a product-related concern.

Once your request has been reviewed and approved, our team will provide the appropriate return address and instructions.

Please do not send returned products directly to our registered business address unless our support team specifically instructs you to do so.

Eligible returns include complimentary return shipping in accordance with our published return procedures.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and arrange an appropriate solution at no additional cost.

Approved refunds are returned to the original payment method in accordance with our refund procedures. Refund processing generally takes 5–10 business days following the applicable return review and approval.

For complete eligibility conditions, return procedures, and refund details, please consult our Return & Refund Policy.

ORDER TRACKING & DELIVERY CONCERNS

If your order has been dispatched, you can use the available tracking information to follow its delivery progress.

Should your tracking updates stop, your shipment experience an unusual delay, or your package appear to be missing, please contact service@myavyhome.com.

Include your order number and tracking details so our team can review the shipment.

If your package is marked as delivered but cannot be located, we recommend checking your mailbox, parcel locker, building reception, or designated delivery area.

If the package remains missing, contact our customer support team for further assistance.

We will review reasonable delivery concerns and help determine the appropriate next steps.

PRODUCT QUESTIONS & CUSTOMER ASSISTANCE

Our team is available to help with questions about our home essentials and shopping services.

We can assist with:

• Product dimensions, materials, and specifications

• Kitchen accessories and household essentials

• Home storage and organization products

• Product features and intended uses

• Available product options and variations

• Order placement and payment inquiries

• Shipping costs and estimated delivery periods

• Order status and package tracking

• Returns, exchanges, and refund requests

• Other order-related customer service matters

Please review the relevant product descriptions, measurements, and usage instructions before purchasing to ensure the selected item meets your needs.

For further information, you may also visit our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, Purchase Terms, and Frequently Asked Questions pages.

Thank you for shopping with myavyhome. We appreciate your trust and look forward to helping you create a more comfortable and organized home.