Shipping Policy
SHIPPING POLICY
Last Updated: October 28, 2026
Thank you for choosing myavyhome.
We know that receiving your home essentials on time is an important part of a convenient online shopping experience. Whether you've purchased kitchen accessories, household storage solutions, organization products, or practical everyday items, we want you to understand how your order is prepared and delivered.
This Shipping Policy outlines our order processing procedures, available delivery methods, shipping charges, estimated transportation times, tracking arrangements, and customer assistance for shipping-related concerns.
This policy applies to eligible orders placed through the myavyhome online store, owned and operated by Sichuan Langjian Shuke Technology Co., Ltd.
Please review the following information before completing your purchase.
OFFICIAL BUSINESS & CONTACT INFORMATION
For transparency, the company responsible for operating myavyhome and coordinating its online retail services is identified below.
Brand Name:
myavyhome
Legal Company Name:
Sichuan Langjian Shuke Technology Co., Ltd.
Registered Business Address:
1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China
Customer Support Email:
Business Telephone:
+86 28 8531 7909
Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, operates this website and coordinates customer purchases, online retail operations, fulfillment arrangements, and customer support services.
1. ORDER PROCESSING & FULFILLMENT
After payment has been successfully confirmed, your order enters our preparation and fulfillment process.
Depending on the products purchased, this process may involve checking order information, confirming inventory availability, reviewing selected variations, preparing merchandise, packaging items, and arranging shipment with a delivery provider.
Standard Order Processing Time: Up to 5 business days.
Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.
For household product orders, preparation may also include checking selected colors, sizes, materials, quantities, and included accessories where applicable.
Please note that order processing and transportation are separate stages.
Estimated shipping transit times begin only after an order has been dispatched.
During seasonal holidays, major promotional events, unusually high order volumes, inventory interruptions, or other unexpected operational circumstances, additional processing time may occasionally be required.
For assistance with order preparation or fulfillment status, please contact our customer support team.
2. SHIPPING DESTINATIONS, METHODS & CHARGES
myavyhome currently provides shipping services to customers within the United States only.
Eligible orders may be shipped using the following delivery options:
| Shipping Method | Eligible Order Subtotal | Shipping Fee | Estimated Transit |
|---|---|---|---|
| Standard Shipping | $0.00–$38.99 | $3.99 | 3–5 business days |
| Free Standard Shipping | $39.00 or more | FREE | 3–5 business days |
| Express Shipping | Eligible orders | $6.99 | 1–2 business days |
All estimated delivery transit periods begin after dispatch and exclude the order processing period of up to 5 business days.
The available shipping methods and applicable charges are displayed during checkout before payment is completed.
3. EXPRESS SHIPPING — $6.99
Customers who prefer a faster transportation option may select Express Shipping for eligible orders and destinations.
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch.
Eligible Orders: Qualifying purchases within the United States.
Express Shipping provides a shorter carrier transportation period compared with standard delivery.
However, selecting this option does not remove the normal order processing requirement.
Express orders may still require up to 5 business days for payment verification, preparation, packaging, and fulfillment arrangements before dispatch.
Customers whose purchases qualify for free standard shipping may alternatively select Express Shipping by paying the $6.99 fee.
Shipping availability is confirmed during checkout.
4. FREE STANDARD SHIPPING ON ORDERS $39+
We offer complimentary standard delivery for eligible U.S. orders with a qualifying merchandise subtotal of $39.00 or more.
Minimum Qualifying Subtotal: $39.00
Standard Shipping Charge: FREE
Estimated Transit Time: 3–5 business days after dispatch.
This complimentary delivery benefit applies to our standard shipping service.
Customers whose eligible merchandise subtotal is below $39.00 will be charged the regular standard shipping fee of $3.99.
Orders meeting the free shipping threshold may also choose Express Shipping for $6.99 where available.
The final shipping charge is displayed in the checkout summary.
5. STANDARD SHIPPING FOR ORDERS BELOW $39
For eligible purchases with a merchandise subtotal between $0.00 and $38.99, we offer flat-rate Standard Shipping.
Shipping Fee: $3.99
Estimated Transit Time: 3–5 business days after dispatch.
This option applies to purchases that do not meet the minimum requirement for complimentary standard delivery.
For example, an eligible household product order totaling $35.00 would incur a standard delivery charge of $3.99.
Once the qualifying merchandise subtotal reaches $39.00 or more, free standard shipping applies instead.
All applicable shipping charges will be displayed before the order is finalized.
6. ORDER PROCESSING TIME VS. DELIVERY TIME
The total period between placing an order and receiving your merchandise consists of two separate stages.
STAGE ONE — ORDER PROCESSING
After payment confirmation, orders may require up to 5 business days for verification, preparation, packaging, and fulfillment coordination.
STAGE TWO — SHIPPING TRANSIT
Once an order has been dispatched, estimated carrier transit periods are:
Standard Shipping: 3–5 business days.
Free Standard Shipping: 3–5 business days.
Express Shipping: 1–2 business days.
ESTIMATED TOTAL DELIVERY TIME
For orders requiring the full 5-business-day processing period, the approximate combined timelines are:
| Delivery Method | Processing Time | Transit Time | Approximate Total |
|---|---|---|---|
| Standard Shipping | Up to 5 business days | 3–5 business days | 8–10 business days |
| Free Standard Shipping | Up to 5 business days | 3–5 business days | 8–10 business days |
| Express Shipping | Up to 5 business days | 1–2 business days | 6–7 business days |
These combined timeframes illustrate orders that require the full processing period and are not guaranteed delivery deadlines.
Orders processed sooner may arrive earlier.
Actual delivery schedules may vary due to carrier availability, destination conditions, severe weather, holidays, customs procedures where applicable, or other transportation circumstances.
7. ORDER FULFILLMENT LOCATIONS & SHIPPING ORIGINS
Orders placed through myavyhome may be prepared and shipped through designated warehouses, inventory facilities, suppliers, or third-party logistics partners.
The fulfillment origin for an individual purchase may depend on several factors, including:
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Product availability
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Selected colors, sizes, or product variations
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Inventory distribution
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Warehouse capacity
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Delivery destination
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Supplier arrangements
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Available shipping services
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Fulfillment requirements
Some household products may be dispatched from facilities located outside the United States.
We do not guarantee that every order originates from a domestic U.S. warehouse.
If an order contains several household products or accessories, individual items may occasionally be shipped separately from different fulfillment facilities.
We aim to provide shipping information that reflects the arrangements applicable to each purchase.
8. SHIPPING CONFIRMATION & PACKAGE TRACKING
Once your order has been dispatched, we will provide a shipping confirmation email when the relevant tracking details become available.
Depending on the delivery provider, this notification may include:
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Shipment tracking number
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Tracking website or link
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Shipping carrier information
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Dispatch confirmation
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Other relevant delivery details
Customers may use the available tracking information to follow their package's transportation progress.
Please allow some time for the carrier's tracking system to register the initial shipment movement.
If tracking information is missing or remains unchanged for an unusually long period, please contact:
Include your order number and any available tracking reference.
Our customer support team will review the shipment details and provide appropriate assistance.
9. SHIPPING DELAYS & LOST PACKAGES
Although we aim to arrange shipments efficiently, unexpected circumstances may occasionally affect transportation schedules.
Potential causes include:
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Shipping carrier operational delays
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Severe weather conditions
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Public holidays
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Increased parcel volumes
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Customs inspections where applicable
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Security screening requirements
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Inventory or fulfillment interruptions
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Incorrect or incomplete delivery information
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Transportation network disruptions
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Other unforeseen logistical circumstances
HOW TO REQUEST DELIVERY ASSISTANCE
If your order is significantly delayed, tracking information has not updated for an extended period, or your shipment appears lost, please email:
Provide your order number, recipient name, and available tracking information.
Our support team will review the available shipping records and coordinate with the relevant carrier or fulfillment provider where necessary.
Handing a package to a shipping carrier does not automatically remove our responsibility to review reasonable delivery-related concerns.
When a shipping problem is confirmed, we will assess the circumstances and provide an appropriate solution consistent with our published policies and applicable consumer protection requirements.
Depending on the situation, possible resolutions may include replacement, reshipment, or a refund.
10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED
If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking your usual delivery areas.
These may include:
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Front entrance or designated drop-off area
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Mailbox or secure parcel locker
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Building reception or concierge desk
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Mailroom or package collection area
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Household members who may have accepted delivery
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Neighbors where appropriate
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Other authorized delivery locations
If the package remains missing, please contact:
Include your order number and shipment tracking details.
Our team will review the available delivery information and communicate with the relevant shipping provider where appropriate.
A tracking status showing "Delivered" does not automatically prevent a reasonable missing-package inquiry from being reviewed.
We aim to assess each situation fairly and explain the appropriate next steps.
11. DAMAGED PRODUCTS, INCORRECT ITEMS & MISSING COMPONENTS
We encourage customers to inspect their household products and packaging after delivery.
Please contact us if your shipment includes any of the following issues:
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Household products damaged during transportation
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Broken or defective accessories
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Missing components from storage or organization products
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Incorrect product models, colors, sizes, or variations
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Missing merchandise or advertised accessories
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Incomplete product sets
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Items materially different from their descriptions
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Confirmed packaging or fulfillment errors
Customer Support Email: service@myavyhome.com
Please include your order number, a brief explanation of the problem, and relevant photographs or videos where appropriate.
If a household product appears damaged or unsafe, discontinue use while the concern is being reviewed.
Our team will assess the available order details and shipment information.
When a product defect, transportation damage, or seller-related fulfillment error is confirmed, we will provide an appropriate remedy without additional cost to the customer.
Depending on the circumstances, solutions may include:
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Replacing the affected product
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Reshipping missing merchandise
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Providing missing accessories or components
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Sending the correct product or variation
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Issuing a full or partial refund
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Arranging an authorized return
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Offering another reasonable resolution
For complete details, please review our Return & Refund Policy.
12. SHIPPING ADDRESS CORRECTIONS & DELIVERY DETAILS
Customers should carefully review their shipping information before completing checkout.
If you notice an error in your delivery address or need to request a correction, please contact our support team promptly.
Email: service@myavyhome.com
Include your order number, the original shipping address, and the corrected information.
We will make reasonable efforts to accommodate eligible changes before preparation, packaging, fulfillment, or shipment prevents modifications.
Once an order has reached an advanced processing stage or has been dispatched, certain address corrections may no longer be possible.
Please notify us as soon as possible if an address issue could affect successful delivery.
13. WEEKENDS, PUBLIC HOLIDAYS & FULFILLMENT SCHEDULES
Our standard order processing schedule generally follows business days from Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or holidays may begin processing on the next available business day.
Shipping carriers may operate adjusted schedules during weekends, public holidays, peak shopping seasons, or periods of unusually high parcel volume.
These circumstances may affect both order preparation and transportation estimates.
Customers are encouraged to consider possible holiday-related delays when ordering household products for special occasions, home improvement projects, or planned events.
14. 180-DAY FREE RETURNS & REFUND SUPPORT
Eligible purchases made through myavyhome are covered by our 180-Day Free Return Policy, subject to the terms outlined in our Return & Refund Policy.
Customers may submit qualifying return requests within 180 calendar days after delivery.
Approved eligible returns include complimentary return shipping.
HOME PRODUCT RETURN REQUIREMENTS
For standard preference-based returns, merchandise should generally be unused or only reasonably inspected, remain in its original condition, and include the originally supplied accessories, components, and packaging where applicable.
Substantial use, missing parts, significant alterations, misuse, or damage beyond reasonable inspection may affect eligibility for preference-based returns.
For household products requiring assembly, installation, or specific handling, customers should review the applicable instructions before use.
These conditions do not limit applicable consumer rights relating to defective, damaged, incorrect, incomplete, or materially misdescribed merchandise.
HOW TO REQUEST A RETURN
Before mailing products back, please contact our support team for return authorization and instructions.
Return Assistance Email: service@myavyhome.com
Once a qualifying request has been approved, our team will provide the designated return facility address and applicable shipping arrangements.
Please do not send merchandise directly to our registered business address unless specifically instructed.
REFUND PROCESSING
When a physical return is required, approved refunds are generally processed to the original payment method within 5–10 business days after the returned merchandise has been received and inspected.
If a refund is approved without requiring a physical return, processing generally takes 5–10 business days after approval.
Additional time may be required for the refund to appear, depending on the bank or payment provider.
For further details about return eligibility, complimentary return shipping, exchanges, and refund procedures, please review our Return & Refund Policy.
15. CUSTOMER SHIPPING ASSISTANCE & REGISTERED BUSINESS INFORMATION
If you have questions about delivery charges, order preparation, estimated transit times, tracking information, missing shipments, address modifications, or other shipping-related concerns, our customer service team is available to assist.
Brand Name:
myavyhome
Legal Company Name:
Sichuan Langjian Shuke Technology Co., Ltd.
Registered Business Address:
1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China
Customer Support Email:
Business Telephone:
+86 28 8531 7909
Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, is the legal entity responsible for operating this website, coordinating online retail activities, managing fulfillment arrangements, and providing customer support associated with purchases made through the store.
When contacting us regarding an existing purchase, please include your order number and the email address used during checkout.
We aim to respond to customer inquiries within 24–48 hours on business days (Monday–Friday), excluding public holidays.
Our goal is to provide understandable shipping information, clearly stated delivery charges, and accessible customer assistance throughout the online shopping experience.
Thank you for shopping with myavyhome. We appreciate your interest in our household products and look forward to serving your everyday home needs.