FREQUENTLY ASKED QUESTIONS

Welcome to the myavyhome Customer Help Center.

At myavyhome, we aim to make shopping for home essentials simple, convenient, and easy to understand. Whether you're looking for kitchen accessories, household storage solutions, home organization products, or practical everyday items, we want you to have the information you need before and after purchasing.

Below, you'll find answers to common questions about ordering, product details, payments, shipping, delivery tracking, returns, refunds, and customer assistance.

If you need further assistance, please contact service@myavyhome.com.

1. HOW DO I PLACE AN ORDER AT MYAVYHOME?

Shopping at myavyhome is designed to be straightforward.

Explore our available home essentials and review the product descriptions, dimensions, materials, specifications, and available variations.

Once you've found a suitable item, select the applicable options and quantity, then add it to your shopping cart.

Before proceeding to checkout, review your cart to confirm the products and quantities.

Enter your contact information, delivery address, and payment details as requested.

If you have a valid promotional code, apply it in the designated discount field before completing payment.

After successfully placing your order, you should receive a confirmation email containing your order number and purchase details.

For assistance, contact service@myavyhome.com.

2. HOW LONG DOES ORDER PROCESSING TAKE?

After payment has been confirmed, your order enters our preparation and fulfillment process.

Order Processing Time: Up to 5 business days.

During this period, our team or fulfillment partners may verify order details, confirm inventory availability, prepare products, package items, and arrange shipment.

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

Please note that processing time is separate from delivery time.

The estimated shipping period begins only after your order has been dispatched.

During major holidays, promotional events, unusually high order volumes, or unexpected fulfillment disruptions, additional processing time may occasionally be required.

3. WHAT SHIPPING METHODS DO YOU OFFER?

myavyhome currently provides shipping services to eligible addresses within the United States only.

We offer three delivery options:

Shipping Method	Order Subtotal	Shipping Fee	Estimated Transit
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 or more	FREE	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

Important: The estimated transit periods above begin after dispatch and do not include order processing time.

Please allow up to 5 business days for order preparation before shipment.

Delivery estimates may vary due to carrier schedules, weather conditions, public holidays, destination restrictions, or other transportation circumstances.

The available shipping services and applicable fees will be displayed during checkout.

For more information, please review our Shipping Policy.

4. HOW CAN I QUALIFY FOR FREE SHIPPING?

We offer complimentary standard shipping on eligible U.S. orders with a subtotal of $39.00 or more.

Minimum Order Subtotal: $39.00

Standard Shipping Fee: FREE

Estimated Delivery Transit: 3–5 business days after dispatch.

For orders totaling less than $39.00, Standard Shipping costs $3.99.

Customers qualifying for complimentary standard shipping may also choose Express Shipping for $6.99 where available.

Shipping charges are displayed at checkout before the purchase is completed.

5. IS EXPRESS SHIPPING AVAILABLE?

Yes. Express Shipping is available for eligible orders delivered within the United States.

Express Shipping Fee: $6.99

Estimated Transit Time: 1–2 business days after dispatch.

This service provides a faster transportation option compared with standard delivery.

However, selecting Express Shipping does not eliminate the normal order preparation period.

Orders placed with Express Shipping may still require up to 5 business days for processing before dispatch.

Available delivery methods will be shown at checkout.

6. WHERE ARE MY PRODUCTS SHIPPED FROM?

Orders placed through myavyhome may be processed and dispatched through designated warehouses, suppliers, inventory facilities, or third-party fulfillment partners.

The shipping origin may vary depending on product availability, inventory location, fulfillment arrangements, and the delivery destination.

Some home essentials may be shipped from facilities outside the United States.

We do not guarantee that every order is dispatched from a domestic U.S. warehouse.

Once your order has shipped, tracking information will be provided by email when available.

For questions about shipment arrangements, please contact service@myavyhome.com.

7. WHAT IS YOUR 180-DAY RETURN POLICY?

myavyhome offers a 180-Day Free Return Policy for eligible purchases.

Qualifying customers may request a return within 180 calendar days after delivery, subject to the conditions outlined in our Return & Refund Policy.

GENERAL RETURN REQUIREMENTS

For a standard preference-based return, products should generally:

• Be unused or only reasonably inspected.

• Remain in their original condition.

• Include originally supplied accessories and components where applicable.

• Include original packaging when available.

• Be accompanied by valid proof of purchase.

• Meet any additional product-specific eligibility requirements.

HOME PRODUCT RETURN CONSIDERATIONS

We recommend examining your household products after delivery to confirm that the correct items and components have been received.

For storage organizers, kitchen accessories, household tools, and multi-piece products, please check the included parts and accessories.

Items showing substantial use, missing components, intentional damage, significant modifications, or misuse may not qualify for a standard preference-based return.

Products that require assembly or special handling should be used according to their supplied instructions.

These conditions do not limit applicable consumer rights relating to defective, damaged, incorrect, incomplete, or materially misrepresented products.

HOW TO START A RETURN

Please email service@myavyhome.com with your order number, the relevant product details, and the reason for your return.

Our customer service team will review the request and provide the appropriate instructions.

Please obtain return authorization before mailing any merchandise.

Do not send returns directly to our registered business address unless specifically instructed by our support team.

8. DO YOU OFFER FREE RETURN SHIPPING?

Yes. Approved eligible returns under our 180-Day Free Return Policy include complimentary return shipping.

Once your return request has been authorized, our team will explain the applicable return procedure.

Depending on the circumstances, this may involve a prepaid shipping label or another approved return shipping arrangement.

No restocking fee applies to qualifying returns.

Please follow the provided return instructions before sending your merchandise.

For full details, consult our Return & Refund Policy.

9. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Approved refunds are issued to the original payment method used at checkout.

When a physical return is required, the returned merchandise must first arrive at the designated return facility and undergo inspection.

Refund Processing Time: Generally 5–10 business days after receipt and inspection.

For refunds approved without requiring a physical return, processing generally takes 5–10 business days after approval.

Depending on the payment provider, additional time may be needed for the credit to appear in your account.

If you have questions about an outstanding refund, please email service@myavyhome.com.

10. ARE ORIGINAL SHIPPING CHARGES REFUNDABLE?

The original delivery charge paid at checkout is separate from the cost of returning eligible merchandise.

For preference-based returns, original shipping charges, including optional Express Shipping fees, are generally non-refundable.

However, reimbursement may be appropriate when an issue involves:

• Damaged or defective merchandise.

• Incorrect products being delivered.

• Missing items or advertised accessories.

• Products materially different from their descriptions.

• Confirmed packing or fulfillment errors.

• Other circumstances requiring reimbursement under applicable consumer protection laws.

Our customer support team will review the situation and explain the appropriate resolution.

11. WHAT IF MY ORDER IS INCOMPLETE OR CONTAINS THE WRONG ITEM?

If you receive an incorrect product or discover that part of your order is missing, please contact our customer service team.

Email: service@myavyhome.com

Include your order number and a brief description of the problem.

For household products containing multiple components, such as storage systems, kitchen accessory sets, or organizational products, please identify any missing parts where possible.

Photos of the received products, packaging, or included accessories may help us review your request.

If a fulfillment error is confirmed, we will arrange an appropriate solution without additional cost to the customer.

Depending on the circumstances, this may include sending the correct product, replacing missing components, reshipping merchandise, or providing a full or partial refund.

12. WHAT SHOULD I DO IF A PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

We recommend checking your home products shortly after delivery.

If an item arrives damaged, defective, incomplete, or materially different from its description, please notify us as soon as reasonably possible.

Examples of product concerns may include:

• Broken or damaged household accessories.

• Missing components from a storage or organization set.

• Incorrect product colors, sizes, or variations.

• Packaging damage affecting the merchandise.

• Defective mechanisms or functional components.

• Other manufacturing or shipping-related defects.

Please contact service@myavyhome.com and include your order number and a description of the problem.

Relevant photos or videos may help our team evaluate the issue.

If a product appears unsafe or has damaged components, discontinue use while the concern is being reviewed.

Where a manufacturing defect, transportation damage, or seller-related fulfillment error is confirmed, we will provide an appropriate replacement, refund, or other remedy without additional cost.

Applicable statutory consumer rights remain unaffected.

13. HOW WILL I KNOW IF MY ORDER WAS SUCCESSFUL?

After completing checkout, you should see an order confirmation page.

A confirmation email will normally be sent to the email address provided during checkout.

The email should include your order number and a summary of your purchase.

If you do not receive the confirmation, please check your spam, junk, or promotions folders.

If you still cannot locate the message, contact service@myavyhome.com using the email address associated with your order.

Our team can assist in reviewing the available purchase information.

14. CAN I CHANGE MY ORDER AFTER PLACING IT?

If you need to update a product variation, correct your shipping address, or request another adjustment, please contact our support team promptly.

Email: service@myavyhome.com

Include your order number and explain the requested modification.

Depending on the product, changes may involve selecting a different color, size, configuration, quantity, or delivery address.

We will make reasonable efforts to accommodate eligible changes before preparation, packaging, or shipment prevents further modifications.

Certain adjustments may no longer be possible once fulfillment has begun.

Our team will review your request and explain the available options.

15. HOW CAN I CANCEL AN ORDER?

If you would like to cancel a purchase, please contact service@myavyhome.com as soon as possible after placing your order.

Include your order number and the email address used during checkout.

We will review the order status and make reasonable efforts to process eligible cancellation requests before preparation, packaging, fulfillment, or shipment prevents cancellation.

Once fulfillment has begun, cancellation may no longer be possible, subject to applicable law.

If your order has already been dispatched, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Mandatory cancellation rights under applicable consumer protection laws remain unaffected.

16. HOW CAN I TRACK MY ORDER?

After your order has been shipped, tracking details will be provided when available.

Your shipping confirmation email may include a tracking number, carrier information, or a shipment tracking link.

Please allow some time for the carrier's tracking system to display the initial movement of your package.

If tracking information remains unchanged for an unusually long period, contact service@myavyhome.com.

Include your order number and any available tracking reference.

Our customer service team will review the shipment information and provide assistance where appropriate.

17. WHAT IF MY PACKAGE IS MARKED DELIVERED BUT I CANNOT FIND IT?

If tracking indicates that your order has been delivered but you cannot locate the package, we recommend checking your usual delivery areas.

These may include your front entrance, mailbox, parcel locker, building reception, mailroom, or another designated drop-off location.

You may also check whether a household member or authorized recipient accepted the delivery.

If the package remains missing, please contact service@myavyhome.com with your order number and tracking information.

Our team will review the available delivery details and coordinate with the carrier or fulfillment partner where appropriate.

A tracking status marked "Delivered" does not automatically prevent a reasonable missing-package request from being reviewed.

We aim to assess each situation fairly and provide suitable assistance.

18. WHAT IF MY SHIPMENT IS DELAYED OR LOST?

Occasional transportation disruptions may affect delivery schedules.

Possible causes include severe weather, carrier delays, public holidays, increased shipping volumes, customs inspections where applicable, or unexpected logistical circumstances.

If your shipment is significantly overdue, appears lost, or has not shown tracking progress for an extended period, please email:

service@myavyhome.com

Include your order number and available shipment details.

Our team will review the available carrier information and coordinate with the relevant delivery provider where appropriate.

When a shipping issue is confirmed, we will work toward a reasonable resolution based on the circumstances and applicable consumer rights.

Possible solutions may include reshipping the order, replacing affected merchandise, or issuing a refund.

19. HOW DO I USE A DISCOUNT CODE?

If you have a valid myavyhome promotional code, enter it in the designated discount field during checkout.

Apply the code before completing your purchase to confirm that it is accepted.

Promotional offers may include conditions such as:

• Expiration dates.

• Minimum order amounts.

• Eligible home product categories or collections.

• Usage or redemption limits.

• Restrictions on combining multiple promotions.

Please review the applicable offer conditions before submitting your order.

If your discount code does not work as expected, contact our customer support team for assistance.

20. WHAT PAYMENT METHODS DO YOU ACCEPT?

The payment options available for your purchase will be displayed during checkout.

Accepted methods may vary depending on your location, payment provider, device, and applicable transaction requirements.

Please review the payment methods shown on the checkout page before completing your order.

For questions about payment authorization, billing details, or transaction confirmation, contact service@myavyhome.com.

For security reasons, please do not send complete payment card numbers, card security codes, or account passwords by email.

21. WHO OWNS AND OPERATES MYAVYHOME?

myavyhome is an online home essentials store owned and operated by Sichuan Langjian Shuke Technology Co., Ltd.

For transparency, our official business information is provided below.

Brand Name:

myavyhome

Legal Company Name:

Sichuan Langjian Shuke Technology Co., Ltd.

Registered Business Address:

1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China

Customer Support Email:

service@myavyhome.com

Business Telephone:

+86 28 8531 7909

Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, is the legal entity responsible for operating this website, managing online retail activities, and coordinating customer support.

The company oversees website administration, product information, customer orders, fulfillment arrangements, and applicable after-sales services.

For questions concerning our home essentials, product specifications, delivery options, returns, refunds, or existing purchases, please contact our customer service team.

Customer Service Response Time: We aim to respond within 24–48 hours on business days (Monday–Friday), excluding public holidays.

Thank you for choosing myavyhome. We appreciate your interest and look forward to helping you discover useful products for a more comfortable and organized home.