PURCHASE TERMS

Last Updated: October 28, 2026

These Purchase Terms set out the conditions governing orders placed through the myavyhome online home essentials store.

The website is owned and operated by Sichuan Langjian Shuke Technology Co., Ltd., conducting business under the brand name myavyhome.

Our online collection includes practical household products, kitchen accessories, home storage and organization solutions, and other everyday living essentials designed for different household needs.

By submitting an order through our website, you agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, to the extent permitted by applicable law.

Customers are encouraged to review product descriptions, dimensions, materials, relevant usage and safety information, payment methods, delivery arrangements, and applicable store policies before completing checkout.

Nothing in these Purchase Terms excludes or limits mandatory consumer protection rights that cannot legally be waived.

BUSINESS INFORMATION & LEGAL ENTITY

For transparency, the registered company responsible for operating the myavyhome online store is identified below.

Brand Name:

myavyhome

Legal Company Name:

Sichuan Langjian Shuke Technology Co., Ltd.

Registered Business Address:

1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China

Customer Support Email:

service@myavyhome.com

Business Telephone:

+86 28 8531 7909

Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, operates this website and is responsible for coordinating online retail transactions, order fulfillment arrangements, and customer support services.

1. PURCHASE ELIGIBILITY & CUSTOMER REQUIREMENTS

Customers placing orders through myavyhome must have the legal capacity or appropriate authorization to complete online purchases under applicable law.

Our online shopping and checkout services are intended for adults or individuals with appropriate legal authorization.

Household products purchased through our website should be used according to the relevant manufacturer's instructions, recommended applications, and applicable legal requirements.

Customers are responsible for providing accurate purchase information and complying with relevant laws concerning product purchase, possession, installation, use, and delivery.

We may retain transaction records, payment confirmations, customer communications, and return or refund documentation where reasonably necessary and legally permitted.

Personal information collected during the purchasing process is handled according to our Privacy Policy.

These Purchase Terms do not restrict mandatory consumer rights.

2. CUSTOMER INFORMATION & PRIVACY PRACTICES

To process purchases and provide shopping-related assistance, myavyhome may collect and use certain personal information.

This may occur when customers place an order, use available account features, contact customer support, request a return, or subscribe to authorized communications.

Depending on the interaction, relevant information may include:

• Customer name

• Email address

• Telephone number

• Billing information

• Shipping address

• Selected household products and variations

• Purchase history

• Transaction confirmation information

• Customer service correspondence

• Return and refund records

This information may be used to process payments, coordinate fulfillment, arrange deliveries, respond to customer inquiries, and meet applicable legal obligations.

For additional information about how personal information is collected, used, disclosed, stored, and protected, please review our Privacy Policy.

3. ORDER SUBMISSION, REVIEW & ACCEPTANCE

Submitting an order through the myavyhome website constitutes an offer to purchase the selected merchandise under the conditions presented during checkout.

An automated confirmation email acknowledges receipt of the order but does not necessarily mean the merchandise has already been verified, prepared, or dispatched.

Orders may undergo reasonable verification before fulfillment.

In certain circumstances, we may need to review, temporarily hold, decline, or cancel a transaction.

Possible reasons include:

• Product unavailability

• Unsuccessful payment authorization

• Inaccurate or incomplete order details

• Obvious pricing or technical errors

• Suspected fraudulent activity

• Unauthorized payment attempts

• Transactions that appear unlawful

• Fulfillment restrictions

• Additional security verification requirements

Where clarification is required, we may contact the customer using the information provided during checkout.

If a paid order is canceled before shipment, the applicable refund will be returned to the original payment method.

4. HOME PRODUCT DESCRIPTIONS & SPECIFICATIONS

We aim to provide accurate and useful descriptions of the household products and related merchandise available through myavyhome.

Depending on the item, product pages may include:

• Product name and description

• Photographs and visual references

• Materials and construction details

• Product dimensions and weight

• Available sizes, colors, and variations

• Included components and accessories

• Assembly or installation requirements

• Power or battery information where applicable

• Product features and intended uses

• Safety information and usage instructions

• Product pricing

We make reasonable efforts to ensure that product descriptions reflect the merchandise offered for sale.

However, minor visual differences may occasionally arise between website photographs and the physical products received.

PRODUCT APPEARANCE & COLOR REPRESENTATION

Product colors, surface finishes, patterns, and decorative details may appear slightly different depending on photography, lighting conditions, display settings, and normal manufacturing variations.

Customers are encouraged to review product descriptions and specifications rather than relying solely on photographs.

Minor visual variations should not result in merchandise that is materially inconsistent with its advertised description.

PRODUCT SAFETY & PROPER USE

Customers should review the applicable product instructions, intended uses, and safety information before purchasing or using household merchandise.

Certain products may include sharp components, moving mechanisms, batteries, electrical features, or parts requiring assembly or special handling.

Product suitability and safety requirements vary by item.

Household products should be assembled, installed, cleaned, and used according to the relevant manufacturer's instructions.

Where specific precautions or adult supervision are recommended, the applicable guidance should be followed.

If a product arrives damaged, defective, incomplete, or appears unsafe, discontinue use and contact our customer support team.

PRODUCT-RELATED CONCERNS

If merchandise arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact:

service@myavyhome.com

Include your order number and relevant supporting information where appropriate.

Our support team will review the concern and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

5. PRODUCT SELECTION & CHECKOUT CONFIRMATION

The myavyhome website may offer product previews, quick-view windows, shopping cart summaries, and other shopping features.

Some preview functions may display only selected product information.

Before completing a purchase, customers should review the full product page and checkout summary.

We recommend confirming:

• Product name and description

• Materials, dimensions, and specifications

• Selected color, size, or product variation

• Included accessories or components

• Purchase quantity

• Product price

• Applicable discounts

• Selected shipping method

• Estimated transportation period

• Applicable taxes and additional charges

• Final transaction amount

Customers should ensure that their product selections, delivery information, and payment details are correct before submitting an order.

6. PRODUCT PRICING, PROMOTIONS & DISCOUNTS

We make reasonable efforts to display accurate product prices, promotional offers, and transaction information.

Occasionally, technical issues or administrative mistakes may result in incorrect information.

These may include pricing discrepancies, expired promotional details, discount calculation errors, or typographical mistakes.

If a material pricing error is identified before fulfillment, we may contact the customer to explain the issue and seek an appropriate resolution.

Where a purchase cannot reasonably proceed because of an obvious error, we may cancel the affected product or order and refund any applicable payment, subject to applicable law.

Prices and promotional offers may change periodically.

The price accepted during checkout generally applies to the relevant purchase, subject to applicable consumer rights and the appropriate resolution of obvious errors.

Promotions may include conditions concerning expiration dates, minimum purchase amounts, eligible products, redemption limits, or restrictions on combining discounts.

Applicable shipping charges, taxes, discounts, and other transaction costs will be displayed during checkout where required.

7. PRODUCT INVENTORY & AVAILABILITY

Product availability may vary depending on inventory levels, supplier arrangements, and fulfillment capacity.

An item displayed as available while browsing may become unavailable before fulfillment begins.

Availability may also differ between specific colors, sizes, storage configurations, household product models, or other available options.

If a selected product cannot be supplied, our team will review the available alternatives and contact the customer where appropriate.

Possible options may include:

• Offering a comparable product

• Suggesting another available variation

• Arranging a backorder where available

• Canceling the unavailable merchandise

• Issuing an applicable refund

Customers are not required to accept substitute merchandise without appropriate authorization.

Where fulfillment cannot be completed, the affected order or item may be canceled and any applicable payment returned to the original payment method.

8. ORDER PROCESSING & FULFILLMENT PREPARATION

After payment has been successfully confirmed, orders enter our preparation and fulfillment process.

Standard Processing Time: Up to 5 business days.

During this period, we may verify purchase information, confirm product availability, check selected variations, inspect merchandise, prepare packaging, and coordinate shipment.

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

Additional processing time may occasionally be necessary during promotional events, seasonal holidays, unusually high order volumes, inventory adjustments, or unexpected fulfillment interruptions.

Order processing time is separate from carrier transportation time.

Once an order has been dispatched and tracking details are available, we will provide the relevant shipping information by email.

9. UNITED STATES SHIPPING METHODS & FEES

myavyhome currently offers three shipping options for qualifying purchases delivered within the United States only.

The applicable delivery method depends on the order subtotal and the shipping options presented during checkout.

STANDARD SHIPPING — $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Shipping Fee: $3.99

Estimated Transit: 3–5 business days after dispatch.

Standard Shipping is available for eligible purchases below the $39.00 free shipping threshold.

FREE STANDARD SHIPPING — $0.00

Minimum Merchandise Subtotal: $39.00

Shipping Fee: FREE

Estimated Transit: 3–5 business days after dispatch.

Orders totaling $39.00 or more qualify for complimentary standard delivery.

Customers may alternatively select Express Shipping for $6.99 where available.

EXPRESS SHIPPING — $6.99

Eligible Orders: Qualifying purchases

Shipping Fee: $6.99

Estimated Transit: 1–2 business days after dispatch.

Express Shipping is an optional expedited transportation service.

The estimated transportation period begins after dispatch and does not include order processing time.

The available delivery services and final shipping charges will be displayed before checkout is completed.

10. ESTIMATED DELIVERY PERIODS

The time between placing an order and receiving merchandise consists of two separate stages.

ORDER PROCESSING

Up to 5 business days may be required for payment verification, preparation, packaging, and fulfillment arrangements after payment confirmation.

CARRIER TRANSPORTATION

Following dispatch, estimated transit periods are:

Standard Shipping: 3–5 business days.

Free Standard Shipping: 3–5 business days.

Express Shipping: 1–2 business days.

APPROXIMATE TOTAL DELIVERY TIME

For orders requiring the full standard processing period, the combined timeframes may be:

Standard Shipping: 8–10 business days.

Free Standard Shipping: 8–10 business days.

Express Shipping: 6–7 business days.

These figures are general estimates and do not represent guaranteed arrival dates.

Actual transportation times may vary because of carrier operations, severe weather, public holidays, delivery destinations, inventory availability, customs inspections where applicable, or other unexpected logistical circumstances.

For further information, please review our Shipping Policy.

11. ORDER FULFILLMENT LOCATIONS & SHIPPING ORIGINS

Orders purchased through myavyhome may be prepared and dispatched through designated warehouses, inventory facilities, suppliers, or third-party fulfillment partners.

The origin of an individual shipment may depend on:

• Product availability

• Inventory distribution

• Selected product variations

• Delivery destination

• Warehouse capacity

• Supplier arrangements

• Fulfillment requirements

Merchandise included in the same order may occasionally be shipped separately from different facilities.

Not all purchases necessarily originate from warehouses located within the United States.

Some household products may be fulfilled through international facilities or logistics partners.

We aim to provide shipping information consistent with the actual fulfillment arrangements associated with each purchase.

12. TRACKING, DELIVERY CONCERNS & CUSTOMER SUPPORT

Once an order has been dispatched, tracking information will be provided when available.

Depending on the shipping provider, the notification may include a tracking number, tracking link, or other delivery details.

Carrier tracking systems may require additional time to display the initial shipment update.

Please contact us if:

• Tracking information has not updated for an extended period.

• A shipment is significantly delayed.

• A package appears lost.

• Tracking indicates delivery, but the parcel cannot be located.

Customer Support Email: service@myavyhome.com

Please provide your order number and any available shipping information.

Our team will review the relevant records and coordinate with the carrier or fulfillment partner where appropriate.

Transferring a package to a shipping carrier, or a tracking status marked as delivered, does not automatically prevent a reasonable delivery-related claim from being reviewed.

When a shipping issue is confirmed, we will work toward an appropriate resolution according to our published policies and applicable consumer rights.

13. RETURNS, EXCHANGES & REFUND PROCEDURES

Eligible myavyhome purchases are covered by our 180-Day Free Return Policy.

Customers may submit qualifying return requests within 180 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

REQUESTING A RETURN

Please contact:

service@myavyhome.com

Include your order number, the product concerned, and a brief explanation of your request.

Photographs or supporting information may be requested where reasonably necessary.

COMPLIMENTARY RETURN SHIPPING

Approved qualifying returns include free return shipping.

No restocking fee applies to eligible returns.

Once a return request has been authorized, our customer support team will provide the appropriate shipping instructions and designated return destination.

Please do not send merchandise directly to our registered business address unless specifically instructed.

HOME PRODUCT RETURN REQUIREMENTS

For standard preference-based returns, household products should generally remain unused or only reasonably inspected and in their original condition.

Originally supplied components, accessories, and packaging should be included where applicable.

Substantial use, missing parts, significant alterations, misuse, or damage beyond reasonable inspection may affect return eligibility.

These conditions do not restrict mandatory consumer rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

REFUND PROCESSING

Approved refunds are issued to the original payment method.

When a physical return is required, refunds are generally processed within 5–10 business days after the returned merchandise has been received and inspected.

For refunds approved without requiring a physical return, processing generally takes 5–10 business days after approval.

Banks and payment providers may require additional time to display the refunded amount.

For further details, please consult our Return & Refund Policy.

14. ORDER CANCELLATIONS & MODIFICATIONS

Customers wishing to cancel an order or request an adjustment after checkout should contact our support team promptly.

Email: service@myavyhome.com

Please include your order number, purchase email address, and the requested change.

For household product orders, modifications may involve selecting a different color, size, product variation, storage configuration, or correcting delivery information.

We will make reasonable efforts to accommodate eligible requests before the order progresses through preparation, packaging, fulfillment, or dispatch.

Once these stages have begun, certain changes or cancellations may no longer be possible, subject to applicable law.

If merchandise has already been dispatched, customers may request a qualifying return after delivery.

Where a paid order is successfully canceled, the applicable refund will be issued to the original payment method.

15. TAXES, CUSTOMS CHARGES & ADDITIONAL COSTS

Applicable taxes and transaction-related charges may depend on the delivery destination, merchandise, and relevant legal requirements.

Where required, applicable taxes will be calculated or displayed during checkout.

For shipments involving international transportation, customs authorities may impose additional charges.

These may include:

• Import duties

• Import-related taxes

• Customs processing fees

• Brokerage charges

• Other applicable customs expenses

Responsibility for these charges will depend on the delivery terms disclosed during checkout and applicable law.

Where charges are payable by the recipient, this should be communicated as required before payment is completed.

Customers are encouraged to review the final transaction summary and applicable shipping conditions before placing an order.

16. PAYMENT OPTIONS & AUTHORIZATION

The payment methods available for a myavyhome purchase will be displayed during checkout.

By submitting payment information, customers confirm that they are authorized to use the selected payment method.

Transactions may be processed through independent payment service providers.

Depending on the provider, additional requirements may apply concerning payment authorization, security verification, fraud prevention, and processing procedures.

If payment authorization is unsuccessful or additional verification is required, order processing may be delayed.

Product prices, shipping fees, discounts, applicable taxes, and other transaction amounts will be displayed before payment confirmation where required.

For payment-related inquiries, contact service@myavyhome.com.

17. PAYMENT SECURITY & FRAUD PREVENTION

Certain orders may undergo additional security review to help protect customers and maintain responsible online retail operations.

Relevant concerns may include:

• Suspected fraudulent purchases

• Unauthorized payment attempts

• Potential identity misuse

• Unusual transaction patterns

• Transactions that appear unlawful

• Significant inconsistencies in purchase information

Where reasonably necessary, additional details may be requested to verify a transaction.

Orders may be temporarily held, delayed, declined, or canceled when legitimate concerns arise regarding payment authorization, security, fraud prevention, or legal compliance.

If a paid order is canceled before shipment, any applicable refund will be returned to the original payment method.

These measures are intended to support secure and responsible online purchasing.

18. UPDATES TO THESE PURCHASE TERMS

myavyhome may revise these Purchase Terms periodically to reflect changes in its business operations or applicable legal requirements.

Updates may relate to:

• Business operations

• Home essentials collections and product availability

• Website functionality

• Payment arrangements

• Shipping services

• Fulfillment procedures

• Consumer protection obligations

• Other legitimate operational matters

Revised Purchase Terms will be published on this website.

The Last Updated date identifies the most recent revision.

Where applicable law requires additional notice or consent for material changes, we will take appropriate steps.

Revisions will not retroactively remove mandatory consumer rights associated with previously completed purchases where prohibited by law.

19. CUSTOMER SUPPORT & REGISTERED COMPANY DETAILS

For questions about these Purchase Terms, household products, payment transactions, shipping arrangements, delivery tracking, cancellations, exchanges, returns, or refunds, please contact our customer support team.

Brand Name:

myavyhome

Legal Company Name:

Sichuan Langjian Shuke Technology Co., Ltd.

Registered Business Address:

1st Floor, Nos. 68, 66 and 64, Xinyuan Avenue, Chengdu High-tech Zone, Chengdu, Sichuan Province, China

Customer Support Email:

service@myavyhome.com

Business Telephone:

+86 28 8531 7909

Sichuan Langjian Shuke Technology Co., Ltd., doing business as myavyhome, is responsible for operating this website, coordinating online retail transactions, arranging fulfillment services, and providing customer support associated with purchases made through the store.

We aim to maintain clear purchasing information, understandable delivery arrangements, transparent after-sales procedures, and accessible customer assistance.

When contacting our customer service team about an existing order, please provide your order number and the email address used during checkout.

We aim to respond to customer inquiries within 24–48 hours on business days (Monday–Friday), excluding public holidays.

Thank you for shopping with myavyhome. We appreciate your interest in our home essentials and look forward to serving your everyday household needs.